Your Account

Call Care Ltd t/as Motor Answering is an online office and personal assistant/secretarial service and is designed to provide a personal and business tool for both individuals and businesses including professionals, students, small and medium-sized enterprises and large companies. The service is provided by Call Care Limited, 5 Signet Court, Swann Road, Cambridge, CB5 8LA (Company No: 03497122) and its suppliers (“we”/”our”/”us”). In order to be able to use any part of Call Care you are required to complete Call Care’s registration process to obtain an Call Care Account. You agree to keep your Call Care account password secret at all times and to inform us and change it if you believe that another person has become aware of it. You are solely responsible for all use or misuse of your username and password, and any losses or damages arising from such use or misuse. You confirm that all information supplied by you to us is current, complete and accurate in all respects and you agree to notify us immediately of any changes to this information. If you have (or we believe that you have) provided false information or have (or we believe that you have) failed to notify us of any changes then we shall have the right to terminate your Call Care Account (see Termination below). As part of our registration and security procedures, you will be required to provide a copy of a landline telephone bill or utility bill, in your name, matching the billing address for the registered card. Should you not have this available, please contact our Activation Team on 0845 619 6474 to make alternative arrangements. Failure to provide the required information will result in the temporary suspension of your Call Care account. We shall comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

Services

Call Care offers registered users the following services:

Dashboard

The Dashboard provides you with secure access to information that is normally found at your physical workplace. Access to, and use of the Dashboard is available free of charge to registered members after a £20 verification fee or your monthly subscription is debited from your credit/debit card, the £15 activation fee has been debited or payment is received.

Secretary

When you are a registered member with Call Care you are also allocated a personal telephone number which gives you access to a live secretary at Call Care 24 hours a day. The secretarial service includes professional dictation which can be emailed or faxed. These services are not available on certain tariffs.

Call Answering

As a registered member you will have your calls answered personally by Call Care 24 hours a day, 7 days a week, 365 days a year. Your telephone number is your bespoke communication line and your call answering details can be amended at any time. You can use your telephone number as a personal message taking service or as a call transferring service. All your messages can optionally be sent to your personal mobile by SMS. You can also divert any land line or mobile number to your telephone number.

Virtual Addresses

Your Call Care virtual address is for the sole use of the business named when opening the account. This account cannot be used to receive post for recipients not belonging to the business or for post unrelated to the business. The Call Care virtual address cannot be used as your company registered business address or registered as such with Companies House. The virtual address cannot be utilised as a physical location for meetings or temporary office space. Call Care retains the right to terminate use of your Call Care virtual address without prior notice should your usage be deemed illegal, immoral or harmful to the Call Care brand and reputation. For this service 12 months worth of payment will be taken at sign-up. The service shall be immediately closed if your actions or activities of your business bring our address(es) into disrepute or if your actions or activities of you, your company, or business activities cause any of our address(es) to be registered or become marked with any credit rating agencies or law enforcement organisations due to non payment or dispute of any debt whatsoever.

Billing

We will charge your credit/debit card on a monthly basis (or earlier if you reach your billing threshold). Call Care will email your invoice to your Call Care Dashboard. After issue of this invoice your registered credit/debit card will be charged. All charges incurred during any billing period must be paid in full, including and without exception any VAT or other charges. If the credit/debit card payment is rejected we will charge an additional administration fee, plus interest on the sum due, from the date when such payment was due until the date of actual payment at a rate per annum of 4% above the base rate from the Barclays PLC. Such interest shall accrue from day to day and shall be compounded annually. Furthermore, in certain circumstances we may disclose such failure to pay to a debt collection agency or a credit reference agency. The registered member, its company and the company directors are all jointly and severally liable for Call Care charges accured and also any chargebacks from the registered credit/debit card. You acknowledge that Call Care can debit any credit card or debit card registered against any of your accounts for any amount outstanding to us for each account. Your credit / debit card authority remains in place until all such accounts are paid in full. Any monies paid to us as future credit on your Call Care account are non refundable and can only be used for credit against services provided by Call Care to you. For more information see our Privacy Policy.

Call bundles

When committing to a bundle tariff the first month bundle charge will be debited to your card immediately.

You will be liable for call charges that exceed the bundle quota at the quoted rate.

If for whatever reason you are not entirely satisfied with the service and wish to cancel we require 90 days notice from your next billing date to change the tariff or to cancel. We may suspend or terminate your use of Call Care until you have made all payments due. Written notice shall only be deemed acceptable if it is emailed to cancellations@customerservice.Call Care.com or posted to the Call Care PO Box 277 Salford Quays Manchester M502ZU. For more information on the Call Care bundle offer please call the sales team on 0845 056 8888.

Unlimited tariff

All per call price plans are bespoke to our members predicted usage. We use recorded call volumes and durations to be able to work out a cost effective per day rate for you. We advise that a member takes up our Per Minute tariff for one full month, after which time we will have some statistics for us to work out your per day price.

The unlimited tariff is based on our member receiving no more than 100 calls per month. This fee is payable upfront for the full month ahead. Any calls that come in after the first 100 will be charged at £1 per call. For this amount per day we will capture your callers name, telephone number, company name if applicable and also what the call is regarding. We will take messages for you or transfer the call to you. NORMAL TRANSFER RATES APPLY. This tariff will be reviewed after every month as part of our fair usage policy.

User content and restrictions

You acknowledge that you are responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages and other materials (“User Content”) that you upload, post, email or otherwise transmit or receive via Call Care, or that we produce for you as part of the service. We shall have the right, in our sole discretion, to remove, block or refuse to produce any User Content that – is unlawful, abusive, defamatory, obscene or otherwise objectionable. In particular you agree not to upload, post, email or otherwise transmit via Call Care any material that: is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; or – infringes any patent, trademark, trade secret, copyright or other proprietary rights; or – contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy functionality of any computer software or hardware or telecommunications equipment. Please note that: currently the Call Answering and Secretarial services can receive calls from within the UK and the majority of countries around the world. Any telephone number allocated by us to you will remain our property at all times and we may reallocate such number at our sole discretion. We reserve the right to temporarily or permanently discontinue or to restrict your access to parts or all of Call Care at any time without notice or liability. Call Care contains hyperlinks to web sites operated by other parties. Such hyperlinks are provided for your reference only. We make no representations or warranties about those sites or their content nor that the links work. We reserve the right to restrict the total storage space occupied by your User Content, the right to restrict the size of individual documents and images and the right to remove any emails (including attachments) which are more than 3 months old. You agree not to: – interfere with or disrupt the Call Care service in any way; – impersonate any person or entity, including, but not limited to, an Call Care official, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity; – send “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation; – forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Service; – other than in the ordinary course of use of Call Care, reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Call Care service, use of the Call Care service, or access to the Call Care service; – use the Call Care service for any unlawful activity.

Intellectual Property

“Call Care” is a trade mark. You may not use this or any other trade marks on Call Care without prior written permission of the owner or licensor. The general contents of Call Care and the way that they are presented are protected by copyright and may not be reproduced, in whole or part, in any form or used in any other way except in accordance with these terms and conditions. You may download and/or print off the visible text and graphics for your personal non-commercial use from the parts of Call Care which are generally accessible to all users. You may also download and/or print off User Content. However, you may not reproduce any of the other contents from Call Care including, but not limited to, the structure, overall style and program code.

Limitation of Liability

We shall use reasonable skill and care in providing Call Care to you. Except as expressly provided in these terms and conditions, we expressly disclaim, to the extent permitted by law, any further representations (except misrepresentations made fraudulently), warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. In particular, we shall not be liable to you for any mistakes made in connection with the Call Answering and Secretary services. We shall not be liable in contract, tort (including negligence), statutory duty or collaterally or otherwise arising out of or in connection with these terms and conditions or Call Care for consequential, indirect or special loss or damage or any economic od (including loss of revenues, profits, contracts, business or anticipated savings), in each case whether or not advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability in contract, tort (including negligence), statutory duty or collaterally or otherwise arising out of or in connection with these terms and conditions and/or Call Care, shall, in respect of one or more events or series of events (whether connected or unconnected) taking place within any twelve month period be limited to the lesser of £50 or the sums paid by you in such period. Notwithstanding any provision of these terms and conditions: (i) your statutory rights as a consumer are not affected; (ii) we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Security

It is very important to us to keep information about you and User Content confidential and secure and we will use reasonable endeavours to keep your information and User Content confidential and secure. However we cannot ensure or warrant the confidentiality or security of any information or User Content. You also agree that we have no responsibility or liability for the deletion or failure to store any messages or other User Content maintained or transmitted by Call Care.

Indemnity

If you use Call Care for any illegal purpose or for any purpose other than that expressly permitted by these terms and conditions or in breach of these terms and conditions you will be liable to indemnify us in full for any loss, liability or cost which we incur that arises from or in connection with any such use or alleged use.

Modifications

We may change or supplement these terms and conditions from time to time, including, without limitation, the charges. We will ensure that any such changes or supplements are made reasonably apparent to you and we will send an email to your Call Care email address at least [14] days in advance. If we do change or supplement these terms and conditions then you may terminate this Agreement in accordance with the provisions set out below (see Termination below). Otherwise, you will be bound by such changes or supplements. Any modifications to any client scripts or client process subsequent to activation shall be chargeable at the sole discretion of Call Care. Quotations for changes shall be provided upon receipt of a written request for the modification from the member. Payment shall be taken prior to any amendments being initiated.

Complaints

We are dedicated to providing you with a quality service. However in the unlikely event that you should have a complaint with regard to Call Care please send an email to complaints@customerservice.Call Care.com. We will use reasonable endeavours to investigate your complaint and respond to you within 48 hours of receipt of your email.

Cancellation and Termination

You have the right to cancel your registration for the Call Care services within 7 working days of your registration, subject to you not accessing the Dashboard and using the service. Should you wish to do this, please notify us by emailing us at cancellations@customerservice.Call Care.com. You may terminate this Agreement at any time by giving us no less than 30 days notice from your next billing date, in writing. You may also terminate this agreement by giving us no less than 14 days advance notice from the date on which we change or supplement these terms and conditions. You agree that we, in our sole discretion, may terminate your Call Care account immediately (including, without limitation, your username, password, Dashboard) for any reason including, without limitation, for lack of use, failing our background checks or if we believe that you have violated or acted inconsistently with these terms and conditions. In particular we reserve the right to terminate your Call Answering and registration and telephone number if these are not used for a period of 90 days. The £20 verification fee is credited onto your account and is not refundable, if any portion is unused at the time of termination or you have accessed your Dashboard. The £15 activation fee is non refundable and will be taken from your account after the verification fee has been taken. Your monthly subscription is non refundable and we require 90 days notice from your next billing date to change the tariff or to cancel. We may suspend or terminate your use of Call Care until you have made all payments due. If you have opted for the pay per minute tariff then the final monthly fee shall be charged to your last bill at time of cancellation as a final charge.

Referral scheme

We operate a generous bonus scheme for anyone referring new business to Call Care. For each successful referral that signs up with Call Care, the referrer receives £20.00 Call Care credit and the referral receives £10.00 Call Care credit. This credit will be allocated to the respective accounts after one month of registering. Referral credit will be allocated to one Call Care account and does not bonus multiple accounts set up for the same member.

The procedure for referring someone to us is to contact the Sales Department by e-mailing us the referral details. If your referral calls us in the first instance – please can you ensure that they mention your name upon speaking to the Sales Team. This secures the correct allocation of credit if your referral successfully registers with us.

Associated members and colleagues or multiple owners / accounts will not receive referral credit. This scheme is for the referral of brand new members to Call Care only.

General

These terms and conditions are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. To the extent that any provision of these terms and conditions is determined to be invalid, unlawful or unenforcable then that provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these terms and conditions shall continue in effect. You acknowledge that you have entered into these terms and conditions in reliance only on the representations, warranties and promises specifically contained or incorporated in these terms and conditions and, save as expressly set out in these terms and conditions, we shall have no liability in respect of any other representation, warranty or promise made prior to these terms and conditions unless it was made fraudulently. Any rights not expressly granted in these terms and conditions are reserved